GENERAL TERMS AND CONDITIONS OF BUSINESS

1. general, scope of application:

These General Terms and Conditions (hereinafter referred to as GTC) govern the relationship between relationship between VanMa Beauty GmbH (hereinafter referred to as "VanMa Beauty") and the customer. These terms and conditions apply to all services and the sale of products that are concluded between between us and the customer. Our offers are subject to change and non-binding. We reserve the right to make interim changes to the type and scope of treatments and prices. and prices. Treatments are available on request and by appointment to all persons of legal capacity aged 18 years of age or older; for persons under the age of 18, the consent of their legal legal representative is required. We make treatment recommendations, the decision on the type of treatment treatment is made by the customer. We provide our services to the best of our knowledge and conscience and to the latest standards for the customer. Should there be any changes to treatments the client will be informed before the start of treatment.

2. appointments

Registrations for appointments are binding (verbally, by telephone, WhatsApp, e-mail or via online booking).

Cancel or postpone appointments

Should the customer need to postpone or cancel an appointment, this must be notified at least 24 hours in advance, as the treatment time is reserved for the client. Appointment cancellations or postponements notified less than 24 hours before the treatment will be will be charged at 50% unless VanMa Beauty is able to reallocate the available appointment time. cannot allocate the free appointment elsewhere. Appointment cancellations can be made in person, by telephone or in writing (WhatsApp or e-mail).

Missed appointments

Unexcused and missed appointments will be charged at 100%.

Late appearance

VanMa Beauty asks for your understanding that a delay on the part of the customer may affect the duration of the treatment if the duration of the treatment must be completed on time due to a subsequent appointment must be completed on time. However, the full amount of the treatment is is owed.

3. prices and terms of payment

Prices are subject to change. Unless otherwise agreed, the prices valid at the time of of the treatment apply. These can be found on our website. All prices quoted prices (treatments and goods for sale) include the statutory value added tax. The treatment costs and product purchases are to be paid immediately after completion of the treatment. paid immediately. Subscriptions are payable after completion of the first treatment. Refunds due to price adjustments are excluded.

4. vouchers

a) All vouchers are to be regarded as value vouchers, redeemable on all services and products offered.

b) Vouchers are valid for 24 months from the date of issue. Payment of the voucher amount is not possible.

c) Vouchers are fully transferable. When they are redeemed, they become our property again. Lost or stolen vouchers will not be replaced, even if the receipt is presented.

5 Complaints and right of return

Complaints can be reported up to 3 days after the treatment. This must be done in writing or in person.
Products will not be taken back. This does not apply to products that are clearly and demonstrably incompatible or have a faulty function.

6. durability varnish manicure and pedicure, gel varnish manicure and pedicure

The customer must bear in mind that various external factors can have an influence on durability. can have. For this reason, no guarantee can be given for the durability of lacquer & gel polish. can be given. Factors are for example: Water, washing hands a lot, cleaning agents, chemicals, housework. Swimming in a chlorine bath/sea, sand, etc. can also have a negative durability.

7. data protection

The protection of your privacy is of the utmost importance to us. We adhere to the legal provisions on data protection, in particular the Swiss Data Protection Act Data Protection Act (DSG).

As a customer, you have the option at any time to request information about the data stored about your organization, company organization, company or person (scope, purpose) or to request its deletion. request their deletion. Your data will not be passed on to third parties.

8. final provisions

8.1 VanMa Beauty GmbH reserves the right to unilaterally amend these GTC.

8.2 Text, images and graphics, as well as their arrangement on this website, are protected by copyright and other protective laws. The content of this website may not be copied, distributed, modified or made accessible to third parties for commercial purposes. The website also contains images that are subject to third-party copyright.

8.3 This website has been compiled with the greatest possible care. Nevertheless, we cannot guarantee the correctness and accuracy of the information it contains. You exclude any liability for damages arising directly or indirectly from the use of this website.

9. severability clause

Should individual provisions of these GTC be invalid in whole or in part, the validity of the validity of the remaining provisions shall remain unaffected. In place of the invalid provisions the respective statutory provisions shall come into force.

10. place of jurisdiction

All obligations arising from the contractual relationship are subject to Swiss law.

The place of jurisdiction for all legal disputes arising from the contractual relationship and its creation and effectiveness shall be Kilchberg ZH, the registered office of VanMa Beauty GmbH.

The place of jurisdiction for any legal disputes arising from all contractual relationships as well as their origin and validity shall be Kilchberg ZH, the registered office of VanMa Beauty GmbH.

Status of the general terms and conditions: 01.07.2025